Refund Policy
Last Updated: 25/2/2026
1. Introduction
At MJY23 LLC, we take pride in delivering high-quality Website, Software, and Digital Marketing solutions. Our goal is to ensure customer satisfaction through clear communication, transparent processes, and professional project execution.
This Refund Policy explains when and how refunds may be issued for services purchased from MJY23 LLC. By engaging with us or using our services, you agree to this policy.
1. General Policy
Because our services involve creative and digital work customized for each client, refunds are limited and handled on a case-by-case basis. Once a project has been initiated, resources, time, and effort are allocated immediately — therefore, full refunds are not guaranteed after work has started.
2. Eligibility for Refund
A refund request may be considered under the following conditions:
- Duplicate Payment or Billing Error:
If you have been charged twice or billed incorrectly, we will issue a full refund for the duplicate or incorrect transaction after verification. - Project Cancellation Before Work Begins:
If you cancel your project before any design or development work has started, you are eligible for a full refund of the initial payment or deposit. - Non-Delivery of Service:
If MJY23 LLC fails to initiate your project within the agreed timeframe due to internal issues or unforeseen circumstances, you may request a refund of the deposit amount. - Service Delay Beyond Reasonable Limits:
If project delivery is delayed beyond agreed timelines and the delay is solely due to our internal factors (not client inaction or scope changes), a partial refund may be considered after mutual revi
3. Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- Once the project has been initiated and design/development work has started
- If the delay or issue arises from client-side factors (e.g., lack of feedback, missing content, delayed approvals)
- For services that have already been delivered or completed
- For change-of-mind after project commencement
- For digital marketing, SEO, or social media campaigns once the campaign has been launched
- If the client has approved design drafts, milestones, or partial deliverables
4. Project Cancellation Policy
If you wish to cancel your project after work has begun:
- Notify us in writing via email at mjy781@gmail.com
- We will calculate the amount of work completed and deduct that portion from the total project cost.
- The remaining balance (if any) may be refunded at our discretion.
Please note that third-party expenses (e.g., hosting, domain registration, paid plugins, ad spend) are non-refundable.
5. Refund Processing Time
- Refunds will be processed within 7–10 business days.
- Refunds will be made via the original payment method used during the transaction.
- You will receive confirmation by email once the refund is completed.
6. Quality Assurance & Resolution
Before issuing a refund, we always strive to resolve concerns through:
- Project revisions or adjustments
- Additional support or troubleshooting
- Client consultations to realign project goals
Our goal is always to achieve a fair and satisfactory outcome for both parties.
11. Contact Us
MJY23 LLC
708 Briar Hill Lane Unit #5 Addison, 60101,il
Email: mjy781@gmail.com
Phone: (224) 659-8878
